Welcome to the Processes subject.
Processes is in the Competencies category. - View all
Too many call centres simply don't do quality, never mind have a quality process to support their call handling. Why does this happen?&nb… View
Most call centres have an understanding of why their callers phone but not generally a detailed understanding of the actual call 'types'.&n… View
Competency Definition View
Develop a process for establishing your call 'types'for avoidance. (Youcan get Visio Viewer from this site) … View
Full set of competency based interview questions … View
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