Outsourcing

Welcome to the Outsourcing subject.

Outsourcing is in the Outsourcing and Bureaus category. - View all

Knowledge Bankview more…knowledge bank rss

Build, Operate & Transfer (BOT)

Build, Operate and Transfer (BOT) relates to outsourcing. Under this model, a company helps set up the operations that the Joint Venture partne… View

Bureau

A call centre bureau is an outsourced facility which partners with a company to provide call and fulfilment services. Services include; … View

Call Centre Outsourcing - Financial Implications

Call center outsourcing is proving to be one of the most successful ways to increase cost effectiveness. Companies like GE, American Express, Sprin… View

White Papersview more…white papers rss

Clients Guide to Outsourcing (DMA)

In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Case Studiesview more…case studies rss

BT's Provides Outsourced Managed Switchboard Service

Outsourcing of operator service to improve performnace and cost View

Toolkitsview more…toolkits rss

Call/Contact Centre Manager Outsourcing - Job Description (Free Toolkit)

Full role/job description for Outsourcing Call/Contact Manager … View

Costs - Per Call / Agent / Revenue / Profit

Calculate Agent costs per hour, costs per call, revenue per call, profit per call, total costs … View

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