Omni-Channel (Multi)

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Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Why Multichannel Contact Centres Need a Dialler: Rostrvm Solutions

Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View

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