Normalised Calls

Welcome to the Normalised Calls subject.

Normalised Calls is in the Targets category. - View all

Knowledge Bankview more…knowledge bank rss

Normalised Calls Per Hour

Contact centres that rely on agent calls per hour as a key metric come under fire as it doesn't provide a good comparison for agents. Over … View

White Papersview more…white papers rss

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

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