Non-Demand Work

Welcome to the Non-Demand Work subject.

Non-Demand Work is in the Workforce Optimisation (WFO) category. - View all

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Call Forecasting - Key Enablers

What do you need to take into account when considering call forecasts? View

Escalation Plan

A prerequisite for any contact centre.  A plan to be implemented when queuing calls reach a pre-determined level and/or delay times reach… View

Non-Demand Work

Non-demand work is a phrase which refers to workload which doesn't require an immediate response like telephone calls. Such work could be e… View

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