UK and IrelandCosts
Knowledge Bankview more…knowledge bank rss
Build, Operate & Transfer (BOT)
Build, Operate and Transfer (BOT) relates to outsourcing. Under this model, a company helps set up the operations that the Joint Venture partne… View
Call Centre Outsourcing - Financial Implications
Call center outsourcing is proving to be one of the most successful ways to increase cost effectiveness. Companies like GE, American Express, Sprin… View
Call Control
Call control is about controlling the conversation with a customer. There is a cost to the lack of call control and this is observed in longer … View
White Papersview more…white papers rss
Clients Guide to Outsourcing (DMA)
In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View
Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software
For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View
Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software
Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View
Toolkitsview more…toolkits rss
Costs - Per Call / Agent / Revenue / Profit
Calculate Agent costs per hour, costs per call, revenue per call, profit per call, total costs … View
Predictive Dialler ROI Calculator
Calculates the value from increased call rates - workout your own ROI business case … View