Calls Received

Welcome to the Calls Received subject.

Calls Received is in the a2z Index category. - View all

Knowledge Bankview more…knowledge bank rss

Abandoned Calls - Are They Really Lost?

It is common practice in call centres to assume abandon callers do not call-back.  Why is this the case?  Well, we use Calls Received (Ca… View

How to Explain Why it is NOT Going Right Today!

What happens when it is not going right? Yes, you start to count your heads! As long as you are in control of your variables and can understand… View

Inbound

Inbound calls are calls received or offered by the contact centre. They are generally generated by customers for pre/post sales and customer se… View

Share this
email this page to a friend print this page