Welcome to the Calls Per Hour subject.
Calls Per Hour is in the Targets category. - View all
Calls per hour is a useful indicator of efficiency levels right down from call centre to advisor level. However, that is all it should be an … View
Contact centres that rely on agent calls per hour as a key metric come under fire as it doesn't provide a good comparison for agents. Over … View
The key to a successful operation View
The document provides an overview of the key productivity measures View
Provides an overview of the Key adherence measures to monitor View
Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View
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