Welcome to the Call Handling Capacity subject.
Call Handling Capacity is in the Floor Performance Management category. - View all
Calls per hour is a useful indicator of efficiency levels right down from call centre to advisor level. However, that is all it should be an … View
Often poor performing contact centres appear to be over-occupied, hence have little available time. 'Ready' puts us in the right behavi… View
The key to a successful operation View
The 15th Year of the Global Benchmarking report View
Track daily trends for day on day for 6wks by 30 min intervals. You can input your own calls per person hour to view productivity charts … View
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