UK and IrelandCall Centre Calculators
Welcome to the Call Centre Calculators subject, the available toolkits are displayed below.
Toolkitstoolkits rss
CC Calculator 1 - Expected Results from your Agent Nos. (30 min period)
Validate your expected performance results from the number of agents you have for a selected 30 min period (covers occupancy, service level and Avg… View
CC Calculator 2 - Expected Results from Total Call Input
Validate your expected performance results from the No. of agents you have for each 30 min interval of the day. Your total call volume for the day … View
CC Calculator 3 - Expected Results from Interval Call Input
Validate your expected performance results from the number of agents you have for each 30 min interval. You input actual call volumes for each 30 m… View
CC Calculators - Agent Nos. to Occupancy Levels
Get an idea of the occupancy levels of agents during various time segments. Non-Erlang/SL … View
CC Calculators - Agents & Occupancy
Get an idea of how many agents required per 30 mins at given occupancy levels and also the reverse, what occupancy levels can you expect from a giv… View
CC Calculators - Erlang Calculator
For given service level and call variables, calculates - Agents, trunks, service level, percent queues, percent abandoned, utilisation, ASA. … View
CC Calculators - Occupancy Levels to Agent Nos.
Get an idea of how many agents required for various time segments at given occupancy levels. Non-Erlang/SL … View
CC Calculators - Resource Planner
Calcualate service level staffing requirements for the week by hour for any working window. … View
CC Calculators - Staff Shrinkage Absences
Calculate your staff shrinkage absence levels against a typical model … View
Predictive Dialler ROI Calculator
Calculates the value from increased call rates - workout your own ROI business case … View