Call Centre Calculators

Welcome to the Call Centre Calculators subject.

Call Centre Calculators is in the Call Centre Calculators category. - View all

Knowledge Bankview more…knowledge bank rss

Base Staff

Base staff refers to the absolute minimum number of full time equivalent staff required to meet service level. So if using an erlang calculator… View

Call Centre Calculators

There are many call centre calculators available View

How to Calculate Staff Attrition

The attrition rate is a factor, normally expressed as a percentage, reflecting the degree of losses of personnel due to various causes within a spe… View

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CC Calculator 1 - Expected Results from your Agent Nos. (30 min period)

Validate your expected performance results from the number of agents you have for a selected 30 min period (covers occupancy, service level and Avg… View

CC Calculator 2 - Expected Results from Total Call Input

Validate your expected performance results from the No. of agents you have for each 30 min interval of the day. Your total call volume for the day … View

CC Calculator 3 - Expected Results from Interval Call Input

Validate your expected performance results from the number of agents you have for each 30 min interval. You input actual call volumes for each 30 m… View

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