Call Backs

Welcome to the Call Backs subject.

Call Backs is in the Floor Performance Management category. - View all

Knowledge Bankview more…knowledge bank rss

Diallers

Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Queue Busting Technology

When calls reach an unacceptable level in the queue, there are any number of manual interventions which can be made. Many call centres adopt the ap… View

White Papersview more…white papers rss

Why Multichannel Contact Centres Need a Dialler: Rostrvm Solutions

Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View

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