Business Cases

Welcome to the Business Cases subject.

Business Cases is in the Costs category. - View all

Knowledge Bankview more…knowledge bank rss

Call Recording - Case Study 2

It has been a common misconception that call recording is a luxury, only needed by large contact centres, whereas small to medium sized businesses … View

Call Recording for Mystery Shoppers

TP was amongst the first to recognise the need for business continuity and exceptional workload management in contact centres, they trebled the siz… View

Cost Benefit Analysis (CBA)

A cost benefit analysis is made to appraise or assess a proposal to make a decision. Benefits are expressed in monetary terms and compared with… View

Toolkitsview more…toolkits rss

CC Calculators - Staff Shrinkage Absences

Calculate your staff shrinkage absence levels against a typical model … View

Costs - Per Call / Agent / Revenue / Profit

Calculate Agent costs per hour, costs per call, revenue per call, profit per call, total costs … View

Predictive Dialler ROI Calculator

Calculates the value from increased call rates - workout your own ROI business case … View

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