Budgets

Welcome to the Budgets subject.

Budgets is in the Costs category. - View all

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Average Time to Abandon

This represents the average time callers will wait before abandoning the call. Of all calls abandoned the total wait time divided by the number… View

Temporary or Contract Staff

Contact centres rely heavily on temporary or contract workers to service their front-line operations. The key reasons for this is increased fle… View

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