Blending

Welcome to the Blending subject.

Blending is in the Outbound Calling category. - View all

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Blending

A term used to define the use of agent groups involved in both inbound and outbound calling. Outbound calling is generally done during cal… View

Diallers

Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Predictive Dialling

A Predictive Dialler is a system that automatically dials outbound telephone calls from a pre-determined calling list. The dialler presents an … View

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Contact Centre Performance Optimisation for Outbound Collections and Telemarketing: Aspect Software

All contact centers face a common and continual challenge – how to best maximize staff performance without needing to add headcount when call… View

Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

The Future of Outbound is Precision Dialling: Rostrvm Solutions

How to optimise your outbound contact activities View

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Predictive Dialler ROI Calculator

Calculates the value from increased call rates - workout your own ROI business case … View

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