Available

Welcome to the Available subject.

Available is in the Work Activity Modes (WAMs) category. - View all

Knowledge Bankview more…knowledge bank rss

Available

Also known as Idle or Ready in some ACDs View

Call Type Activity Codes for ACD Group Report

This ACD report identifies the level of activity coding of call types. See Interpretation for Call Type Activity Codes for ACD Group Repor… View

How to Set-up Work Activity Modes (WAMs) in 10 Steps

Work Activity Modes (WAMs) measurement and reporting is the key to maximising positive behaviour in advisors and increasing call-handling capacity.… View

White Papersview more…white papers rss

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Toolkitsview more…toolkits rss

ACD Custom Reports 1

Content for your own designer ACD custom reports. … View

ACD Custom Reports 2

Content for your own designer ACD reports … View

Balanced Scorecard of KPIs & Objectives (All Levels)

Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View

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