Attrition Turnover

Welcome to the Attrition Turnover subject.

Attrition Turnover is in the Human Resources category. - View all

Knowledge Bankview more…knowledge bank rss

Attrition - Agents

Also referred to as staff turnover View

Call Recording

Customer contact recording is increasingly on the agenda for organisations' overall CRM (Customer Relationship Marketing/Management) strategy, … View

How to Calculate Staff Attrition

The attrition rate is a factor, normally expressed as a percentage, reflecting the degree of losses of personnel due to various causes within a spe… View

White Papersview more…white papers rss

Four Reasons Proactive Customer Care Means Customer Loyalty: Aspect Software

Too often contact centers are seen purely as cost centers. When companies bring down contact resolution time they push up agent productivity and sa… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Case Studiesview more…case studies rss

Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software

Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations Worldwide is the c… View

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