Aspect Software
Welcome to the Aspect Software subject.
Aspect Software is in the Technology Suppliers (Invitation Only) category. - View all
Knowledge Bankview more…knowledge bank rss
Keeping Your Customers Online with Automation: Aspect Software
In today’s fast-paced world, customers want immediate and accurate assistance. When they call your company, they expect their call to be answ… View
White Papersview more…white papers rss
Answering Machine Detection: Aspect Software
This paper describes the Aspect Answer Machine Detection (AMD) operation of the Digital Communications Processor (DCP). Overview AMD accura… View
Back Office Process Management: Aspect Software
The Back-Office Staff Optimization Opportunity Contact centers and back-office departments are two of the most people-intensive functions in en… View
Connecting to the Empowered Customer: Aspect Software
How the right customer strategy can help companies succeed in the age of the empowered consumer Executive Summary Consumers have more power… View
Case Studiesview more…case studies rss
Advanced Quality Analysis: Aspect Software: BROCHURE
Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View
British Gas Unified IP (UC): Aspect Software
The Company British Gas provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. Part of the… View
British Gas Workforce Optimisation (WFO): Aspect Software
The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation company in the UK, directly emplo… View
News & Eventsview more…news rss
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