UK and IrelandAfter Call Work / Wrap - ACW
Welcome to the After Call Work / Wrap - ACW subject.
After Call Work / Wrap - ACW is in the Work Activity Modes (WAMs) category. - View all
Knowledge Bankview more…knowledge bank rss
After Call Work (ACW) / Wrap Up
After call work, as its name suggests, takes place after the voice interaction with a caller and is the time spent processing any associated w… View
After Call Work / Wrap - (ACW)
After call work, as its name suggests, takes place after the voice interaction with a caller and is the time spent processing any associated work f… View
Alarms & Thresholds
A feature of most management information systems (MIS) is the facility to enable performance alarms or thresholds. Because MI systems display a… View
White Papersview more…white papers rss
Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data
The 15th Year of the Global Benchmarking report View
Productivity ACD Reporting Matrix
The document provides an overview of the key productivity measures View
Schedule Adherence ACD Reporting Measures
Provides an overview of the Key adherence measures to monitor View
Toolkitsview more…toolkits rss
ACD Custom Reports 1
Content for your own designer ACD custom reports. … View
ACD Custom Reports 2
Content for your own designer ACD reports … View
Balanced Scorecard of KPIs & Objectives (All Levels)
Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View