ACD Individual Agent Report

Welcome to the ACD Individual Agent Report subject, the available knowlege bank articles are displayed below.

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Agent Analysis for ACD Agent Group Report

This ACD report provides analysis of the agent's overall performance by ACD session. Agent Summary See other ACD Reports… View

Agent Performance for ACD Individual Agent Report

This ACD report provides an overview of individual Agent performance. See other ACD Reports; ACD Group Reports ACD Agent Gro… View

Agent Summary Analysis for ACD Agent Group Report

This ACD report provides a summary of overall Agent Performance and is very useful for comparing individual Agent performance against the average. … View

Agent Summary for ACD Individual Agent Report

This ACD report provides an overview of individual Agent performance. See other ACD Reports; ACD Group Reports ACD Agent Gro… View

Short Call for ACD Individual Agent Report

This ACD report itemises chronologically, short calls occurring within the set threshold for the individual Agent. See Interpretation for … View

Trace Report for ACD Individual Agent

A trace report by it's very name, traces agent activity throughout the trace period. It charts each and every agent interaction with the ACD by… View

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