Nursery

Author: CCa2z

Date: 9th November 2009

A nursery is a live call centre where new recruits are placed after training.

This allows them to work under direct supervision with floor-walkers present.

Often new recruits are placed straight into teams around the call centre, this has the disadvantage that other agents are disturbed with queries. The end result is that two agents are both off-line dealing with the query.

 


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