Author: CCa2z
Date: 19th October 2009
An index factor is used in call forecasting and is a multiplier applied to a call volume.
It is used to weight a volume to deliver a call forecast. The weights can be applied to a day of the week or even a half-hour segment.
It will represent that Monday may be a busier day than any other day or 11:00 hrs may be the busiest half-hour.
The average volumes are multiplied by the appropriate index factor to provide the day or half-hour forecast
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