Call handlers are DSE users, as they use DSE habitually for most of their working day.  In comparison to typical office workers, call handlers may be at a higher risk from DSE-related hazards, as they do not usually have the same opportunities as typical office workers to take breaks from display screen activities.

The main work activities required of call handlers are to respond to telephone calls and simultaneously use a computer to provide information and enter data.  The job of a typical office worker, however, usually also includes tasks such as photocopying and filing.

Changes in task such as these provide typical office workers with opportunities to take breaks from display screen activities that call handlers do not have.  The risk assessments of call centres should, therefore, make detailed reference to the Health and Safety (Display Screen Equipment) Regulations 1992 (DSER) and should be done in consultation with employees.