Centrex

Author: CCa2z

Date: 2nd October 2009

Centrex is a PBX-like service providing switching at the central office instead of at the customer's premises. Typically, the telephone company owns and manages all the communications equipment and software necessary to implement the Centrex service and then sells various services to the customer.

This allows call centres to use the provider's ACD at the telephone exchange rather than having their own on site.

 


Share this
email this page to a friend print this page