Bureau

Author: CCa2z

Date: 30th October 2009

A call centre bureau is an outsourced facility which partners with a company to provide call and fulfilment services.

Services include;

  • Service/Order lines to take full orders, customer details, brochure request & dispatch.
  • Advertising & mailing campaign response.
  • Information Request Lines
  • 24-hour customer service line without the need for 24-hour staff and office overheads.Overflow call handling during peaks.
  • Emergency Call Out / Fault Reporting.
  • Product Fulfilment.

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